Mexwarelex Systems

Our Commitment to Your Privacy

At Mexwarelex Systems, we understand that your personal information is exactly that — personal. When you trust us with your data, we take that responsibility seriously. This policy explains how we collect, use, and protect your information when you work with our 3D animation and video development services.

We believe in transparency, not legal intimidation. This document is written in plain English because we want you to actually understand what happens to your information when you choose to work with us.

Information We Collect

Contact Information

We collect your name, email address, phone number, and business address when you reach out to us for quotes or project discussions. This helps us communicate with you and understand your project needs.

Project Details

Information about your animation and video projects, including creative briefs, technical specifications, and any materials you share with us to complete your work.

Business Information

Company details, industry type, and project budgets when relevant to providing accurate quotes and appropriate service levels for your organization.

Technical Data

Website usage information, IP addresses, and browser details collected through our website to improve your experience and ensure our systems work properly.

How We Use Your Information

Primary Business Purposes

Providing 3D animation and video development services according to our agreements
Communicating with you about project progress, revisions, and deliverables
Processing payments and maintaining accurate business records
Improving our services based on client feedback and project outcomes

Secondary Uses

We may use your information to send periodic updates about new services or industry insights that might interest you. You can opt out of these communications at any time, and it won't affect our service relationship.

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, there are specific situations where we may share your information:

When We Share Information

With freelancers or subcontractors working on your specific projects (under confidentiality agreements)
With payment processors to handle invoicing and transaction processing
When required by law, court order, or government regulation
To protect our legal rights or prevent fraudulent activity

Any third parties who work with your information are contractually required to maintain the same level of privacy protection that we provide.

Data Security and Protection

Technical Safeguards

We use industry-standard security measures to protect your information, including encrypted data transmission, secure server storage, and regular security updates. Our systems are monitored for unauthorized access, and we maintain backup systems to prevent data loss.

Physical and Administrative Security

Access to your personal information is limited to team members who need it to provide your services. We use strong password policies, two-factor authentication where possible, and regular security training for our staff.

While we implement robust security measures, no system is 100% secure. We'll notify you promptly if we discover any unauthorized access to your personal information.

Your Privacy Rights

Access and Control

Request copies of the personal information we have about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information (subject to business record requirements)
Opt out of marketing communications while maintaining service communications

California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to delete your personal information.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days.

Data Retention and Deletion

Information Type	Retention Period	Reason
Project Files and Communications	3 years after project completion	Support and warranty obligations
Financial Records	7 years	Tax and legal compliance
Marketing Communications	Until you opt out	Ongoing service updates
Website Analytics	2 years	Service improvement

We review our data regularly and delete information that's no longer needed. You can request earlier deletion of your information, though some data may need to be retained for legal or business purposes.

Cookies and Website Technology

What We Use

Our website uses cookies and similar technologies to improve your browsing experience. These include essential cookies for website functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings.

Your Cookie Choices

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but won't prevent you from contacting us or using our core services.

International Data Transfers

Our primary operations are based in the United States. If you're located outside the US, your information may be transferred to and processed in the United States, where privacy laws may differ from your home country.

We take appropriate safeguards to ensure your information receives adequate protection regardless of where it's processed, including using standard contractual clauses and working only with service providers who meet our privacy standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.

We encourage you to review this policy periodically. The "Last Updated" date at the top shows when this policy was most recently revised.

Privacy Policy